FAQ

● A non-refundable deposit of 25% is required to secure your rental. ● The remaining balance is due 48 hours before your event.

● Delivery, setup, and pickup are included within 50 miles of Palm Springs. A small travel fee may apply for farther locations. ● Please ensure there is a flat, clean surface for setup (grass, turf, or concrete preferred). We cannot set up on rocks, gravel, or unsafe surfaces. ● Power access is required for inflatables.

● An adult (18+) must supervise children at all times while using bounce houses or inflatables. ● No shoes, sharp objects, food, or drinks are allowed inside inflatables. ● Our carts (flower, bar, charcuterie) and popcorn machines should be used responsibly. Customers are responsible for safe usage.

● For safety, inflatables cannot be used in winds over 15 mph or during heavy rain. ● If weather conditions are unsafe, we will work with you to reschedule your rental at no extra cost.

● Equipment must be returned in the same condition it was delivered. ● A cleaning fee may apply if items are returned excessively dirty. ● Any damage beyond normal wear will result in a repair or replacement charge.

● We are not liable for injuries or accidents that occur during the rental period. ● By booking, you agree to assume all risks and release Palm Springs Bounce Haus from liability. ● Customers are responsible for ensuring the equipment is not misused.

● Cancellations made more than 7 days before the event may apply deposits to a future booking. ● Cancellations within 7 days forfeit the deposit. ● Weather-related cancellations may be rescheduled at no additional charge.